I1malaysia Privacy Policy – Member Personal Data Protection

I1malaysia ("we", "Platform") is fully committed to protecting the privacy of every individual who uses our platform. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.

This policy details how we collect information when you register an account, make a deposit, enjoy games, or interact with our support team. It also outlines your rights as a data subject and how you may exercise them.

We understand that trust is the foundation of the relationship between a platform and its users. That is why we are always committed to being transparent about how we manage your data — not merely to comply with the law, but because we genuinely value the privacy of every i1malaysia member.

I1malaysia only collects data that is strictly necessary for platform operations and legal compliance. The following are the categories of data we collect:

We do not collect sensitive data such as health information, religious beliefs, or political views unless required by law in specific circumstances.

Data collected is used solely for legitimate purposes that have been disclosed to you at the time of collection. These purposes are as follows:

• Account management: Registering, verifying, and managing your account on the i1malaysia platform.
• Transaction processing: Processing deposits, withdrawals, and all other financial transactions securely and accurately.
• KYC Verification: Meeting legal requirements to verify user identity and prevent money laundering.
• Customer support: Helping resolve inquiries, complaints, and technical issues you encounter.
• Platform security: Detecting and preventing fraudulent activity, hacking, or any security threats.
• Service improvement: Analysing usage patterns to improve overall game quality and user experience.
• Promotional communications: Sending information about bonuses, promotions, and platform updates — only to members who have consented to receive them.
• Responsible gaming: Monitoring gaming patterns to identify early signs of problem gambling and offering appropriate assistance.
• Legal compliance: Fulfilling all legal obligations, regulations, and directives from relevant authorities.

I1malaysia does not sell or rent your personal data to any third party. However, in certain situations, we may need to share data with the following parties, solely for platform operational purposes:

• Payment service providers: Banks and digital wallet providers used to process your deposits and withdrawals. They receive only the data necessary to complete the transaction.
• Gaming software providers: Companies such as Pragmatic Play, Evolution, JILI, and others that provide games on our platform. Data sharing is limited to what is necessary for game operations.
• Technology service providers: Companies providing cloud infrastructure, cybersecurity, and technical support services — all bound by strict confidentiality agreements.
• Legal authority: Law enforcement agencies, courts, or regulatory bodies when required by law or court order.
• Anti-fraud bodies: Sharing necessary information to prevent money laundering and financial fraud, in line with international AML requirements.

Every third party we work with is subject to strict data processing agreements and is required to protect your data to the same or higher standards that we uphold.

I1malaysia continually invests in the latest cybersecurity infrastructure to ensure your personal data remains protected at all times. The security measures we have implemented include:

• 256-bit SSL encryption for all data communications between your device and our servers.
• At-rest encryption for all personal and financial records.
• Role-based access control (RBAC) — only authorised staff with a legitimate business need may access user data.
• 24/7 security monitoring using intrusion detection systems (IDS) and intrusion prevention systems (IPS).
• Regular penetration testing by independent security experts to identify and patch vulnerabilities.
• Regular data backups and disaster recovery procedures to ensure continuity of service.
• Two-factor authentication (2FA) is available for all member accounts as an added layer of security.

I1malaysia uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform operations — login, session security, and navigation. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform to help us improve speed and reliability.
• Functional Cookies: Remembering your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: Helping us understand aggregated, anonymised usage patterns for continuous improvement.

You can manage cookie settings through your web browser preferences. Disabling certain cookies may affect some platform functionality. For more information, refer to your browser's help section.

Under Malaysia's PDPA and the data protection principles we uphold, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request immediate correction.
• Right to Erasure: You may request that your data be deleted when it is no longer needed, subject to legal retention obligations.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a structured, machine-readable format for transfer to another provider.
• Right to Restriction: You may request that processing of your data be restricted under certain circumstances while a query or complaint is being resolved.

To exercise any of the above rights, contact our support team via live chat or email at [email protected]. We will process your request within no more than 21 business days.

The i1malaysia platform is an adult service that is not intended for individuals under the age of 18. We do not knowingly collect or process personal data of children.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately so that appropriate action can be taken.

In the course of platform operations, some of your data may be processed or stored on servers located outside Malaysia. This occurs when we use cloud services or international technology providers.

Every such data transfer is carried out with adequate safeguards, including:

• Data processing agreements compliant with PDPA and relevant international standards.
• Data protection impact assessment (DPIA) for high-risk data transfers.
• Use of recognised standard contractual clauses to ensure an equivalent level of protection.

I1malaysia ensures that your data receives the same or higher level of protection regardless of where it is physically processed.

I1malaysia reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any significant amendments will be communicated to you via:

• A clear notice on the platform's home page at least 14 days before the changes take effect.
• Email notification to your registered address.
• Update the "Last Updated" date at the top of this page.

Continued use of the platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. If you do not agree with the amendments, you have the right to close your account before they take effect.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we welcome your feedback:

• Data Protection Officer: You may contact our Data Protection Officer directly by email at [email protected] with the subject line "Privacy Inquiry".
• Live Chat 24/7: Our support team is available to assist you via in-platform live chat at any time.
• FAQ: Visit FAQ page for answers to frequently asked questions about privacy and data security.

We are committed to responding to all privacy-related inquiries within 5 business days. For formal complaints, we aim to resolve them within 21 business days from the date of receipt.