I1malaysia Platform Terms and Conditions

By accessing, browsing, or using the i1malaysia platform — whether via the website, mobile app, or any other digital channel — you automatically agree to be bound by these Terms and Conditions and all related policies, including our Privacy Policy and Responsible Gaming guidelines.

Acceptance of these terms is an absolute condition for using any i1malaysia service. By registering a new account, you confirm that you have read, understood, and accepted all terms stated herein without any condition or exception.

I1malaysia reserves the right to update these Terms and Conditions at any time. Notice will be provided via registered email or in-platform notification. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms.

To register and use i1malaysia services, you must meet all of the following eligibility requirements:

• Must be at least 18 years old at the time of registration.
• Not residing in a country or territory where participation in online gaming is prohibited by local law.
• Register under your own name with accurate, truthful, and up-to-date information.
• Not having previously had an account closed or suspended by i1malaysia for a terms violation.
• Not currently being subject to an active self-exclusion period.

I1malaysia reserves the right to request identity verification (KYC) documents at any time, including copies of identification, bank statements, or other relevant documents. Failure to submit the requested documents within the specified timeframe may result in account suspension or a hold on withdrawals until the review is completed.

You are solely responsible for keeping your account username and password confidential. i1malaysia will not be liable for any loss or damage arising from your failure to safeguard your login credentials.

• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login credentials with anyone, including family members.
• Log out of your account after each session, especially when using a public device.
• Notify i1malaysia customer support immediately if you suspect your account has been accessed without authorisation.
• Enable two-factor authentication (2FA) where available for added protection.

I1malaysia will never ask for your password via email, live chat, or any other communication channel. If you receive any such request, please report it to our support team immediately as it may be a phishing attempt.

I1malaysia supports a wide range of secure and convenient local payment methods for Malaysians, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and online bank transfers via Maybank2u, CIMB Clicks, and more.

The following conditions apply to deposits and withdrawals:

• Minimum and maximum deposit limits are as stated on the Deposit ours and may change from time to time.
• All deposits must be made by the account holder — third-party payments are not accepted.
• Withdrawals will only be processed to a bank account or digital wallet registered under the same name as your i1malaysia account.
• The withdrawal process is typically completed within 5 to 30 minutes, subject to required security checks.
• I1malaysia reserves the right to request additional verification before processing withdrawals that exceed certain limits, as an anti-money laundering (AML) precautionary measure.
• Any transaction fees charged by a bank or payment provider are the responsibility of the member.

I1malaysia offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and VIP membership benefits. All bonuses are subject to the following terms and eligibility conditions:

• Each bonus carries a wagering requirement that must be met before a withdrawal is permitted. This requirement is clearly stated on the relevant promotions page.
• Bonuses may only be claimed once per user / household / IP address / device, unless otherwise stated.
• I1malaysia reserves the right to cancel any bonus and associated winnings if there is evidence of abuse, including arbitrage betting or strategies designed to enable bonus withdrawal without genuine risk.
• Bonuses are non-transferable to other accounts and cannot be directly exchanged for cash.
• Bonus validity periods are as stated in the respective promotional terms. Expired bonuses cannot be reinstated.
• The i1malaysia VIP Programme offers exclusive benefits based on playing activity. VIP levels are subject to change based on periodic reviews of account activity.

All games offered on i1malaysia operate using software supplied by licensed, internationally recognised third-party providers. Game outcomes are determined by a Random Number Generator (RNG) that has been independently verified to ensure complete fairness.

• In the event of a technical disruption or system failure during a game session, the transactions involved may be voided and balances restored. Results generated prior to the disruption cannot be disputed.
• Confirmed wagers cannot be cancelled or modified.
• I1malaysia reserves the right to void any game or wager affected by a technical error, including incorrect odds display or errors in the game software.
• The use of any automation software (bots), software bug exploitation, or any other fraudulent methods is strictly prohibited and may result in account closure and forfeiture of all funds.
• Minimum and maximum wagering limits are as displayed within each game and may vary by game and VIP level.

To ensure a safe and fair experience for all members, the following activities are strictly prohibited on the i1malaysia platform:

• Registering or using an account on behalf of another person or using a false identity.
• Money laundering or using the platform for any criminal purpose.
• Harassment, threats, or abusive behaviour towards staff or other members.
• Colluding with other players in games involving direct competition.
• Exploiting any bugs or technical errors in the game software.
• Using a VPN, proxy, or any other method to conceal your actual location in order to bypass geographical restrictions.
• Any attempt to hack, attack, or disrupt the operations of the i1malaysia platform.

I1malaysia reserves the right to take immediate action, including account suspension, forfeiture of funds, and reporting to law enforcement authorities, for any confirmed violation.

I1malaysia is committed to protecting the privacy of all members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All personal data collected is used solely for platform operations, identity verification, payment processing, and service-related communications.

For more information on how we collect, use, store, and protect your personal data, please refer to Privacy Policy ours in full. By using this platform, you agree to the data collection and processing practices as outlined in the Privacy Policy.

I1malaysia strives to ensure the platform operates without interruption at all times. However, we cannot guarantee that the service will always be free from technical disruptions, errors, or unplanned downtime.

• I1malaysia is not responsible for any losses arising from service disruptions beyond our control, including internet infrastructure failures, power outages, or natural disasters.
• I1malaysia is not responsible for betting outcomes or financial losses incurred by members as a result of their own gaming decisions.
• Any liability claim against i1malaysia is limited to the total amount deposited by the member within the 30 days prior to the claim.
• I1malaysia is not responsible for the content or practices of any third-party websites or services that may be linked from our platform.

I1malaysia reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Material changes will be communicated to members via:

• In-platform notifications upon login.
• Email sent to the member's registered address.
• Updated on this page with the new effective date.

It is your responsibility to review this page periodically to stay informed of the latest terms. Continued use of the platform after any changes take effect will be considered your acceptance of the updated terms.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or related to the use of the i1malaysia platform shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the matter to binding arbitration. The arbitration decision is final and binding on both parties.

I1malaysia operates under a recognised gaming licence and complies with all relevant international compliance requirements, including anti-money laundering (AML) and know your customer (KYC) measures.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the i1malaysia platform.
• Support Email: [email protected] (displayed as text only)
• FAQ Page: Visit FAQ page ours for answers to frequently asked questions.

Our customer support team operates fully in both Malay and English, 24 hours a day, 7 days a week, 365 days a year — including public holidays. We are committed to responding within 2 hours for all enquiries related to terms and conditions.